Q1: What is the typical lead time for production and delivery?
Production normally takes 15–25 business days depending on order volume and custom requirements. Express air shipping takes 5–8 days, while sea freight typically requires 20–35 days.
Q2: Do you support OEM and ODM customization services?
Yes, full OEM/ODM services are supported, including customized dimensions, colors, branding logos, and tailored export packaging based on your specifications.
Q3: How is product quality ensured before shipment?
A multi-stage quality control process is implemented, including raw material inspection, in-line process monitoring, and 100% pre-dispatch functional inspection with full traceability.
Q4: Can sample units be provided prior to bulk ordering?
Sample units can be prepared and dispatched for evaluation. Sample fees and express courier charges are refundable or credited toward subsequent volume orders.
Q5: What payment terms and methods are accepted?
Standard payment terms include T/T, L/C at sight, Western Union, and secure trade assurance orders. Standard trade terms (EXW, FOB, CIF, DDP) are supported worldwide.
Q6: How are the products packaged for international transit?
All items are secured using heavy-duty export-grade corrugated cartons, corner protectors, and moisture-resistant internal wrapping to prevent damage throughout multimodal transportation.